Orders

There is no minimum order for Obagi products, you may place orders as and when required.
LMX4® minimum orders do apply, please see price list for details. You will receive an order confirmation via e-mail or fax.  For Scheduled Items this must be signed and returned prior to your order being processed.  Your order will be processed and dispatched within two (2) business days of meeting our Trading Terms. Stockists must inform Obagi at time of receipt of the confirmation should there be a discrepancy to the order placed.

Orders can be made by:

• telephone with the Obagi Customer Service Team on 1300 855 819 (Australia) or  +61 7 3376 6338;
• faxing a purchase order to +61 7 3376 6339;
• e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Delivery

Shipping is inclusive on all Australian and New Zealand orders. Stockists must inform Obagi within two (2) business days of receipt of order if there is any discrepancy with the invoice or delivery.  New Zealand stockists are obligated to pay NZ GST to the appropriate authorities prior to delivery.  Orders placed before 3.00pm on any given business day (and that meet our Trading Terms) will be processed that day.  Orders placed after 3.00pm will be processed the following business day.  Within Australia, orders are shipped via Star Track Express with anticipated next business day delivery to Brisbane and Sydney and within two (2) business days to other major cities and regional areas. New Zealand orders are shipped via Star Track Express.  Please be aware that NZ orders may be held by NZ Customs and are subject to payment of NZ GST, which may elongate delivery time. Please sign and fax back your delivery docket to confirm you have received your order.

Payments

Product must be paid in full prior to dispatch.
For direct deposit payments please use the appropriate Obagi account below::

Proof of deposit to be e-mailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or faxed to +61 7 3376 6339.
Credit card payments can be made by completing the applicable details on the order form
(MasterCard or Visa Card) at the time of placing your order.

Product Returns and Order Queries

Any queries relating to an order must be placed in writing addressed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it within two (2) business days of receipt of order.  All product returns must be authorised by an Obagi Account Manager.
If damaged products are returned, Obagi will pay the freight charges provided Obagi arranges this.
All product returns must be clearly addressed attention Obagi, 28 Augusta Crescent, Mt Ommaney QLD 4074

Terms and Conditions are subject to change at any time with out notice and all must
remain confidential. For an updated terms and conditions document please e-mail
This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Current Revision date 12/09/12.