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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Obagi Australia will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
Obagi Skin Care Products and Systems
Prescriptive Products
Unfortunately due to Health regulations, medicines including any preparation cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.
Incorrect or faulty product
In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt.
Damaged/Defective product delivered:
In such a scenario where the product you received is damaged or defective please contact Obagi Australia within 3 days of delivery with your order number and a description of the condition of the damaged or defective item.
You may be requested to provide photograph of your item(s) and/or delivery
Customer support, upon careful consideration and depending on the product in question might offer to provide one of the below resolutions:
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at peter@obagi.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at peter@obagi.com.au and EXPRESS POST your item to: PO Box 330 , Albert Park, VIC, 3206, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should EXPRESS POST your product to: PO Box 330 , Albert Park,VIC, 3206, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.